Mercy Flight EMS provides around the clock care and provides services or has operating authority in the following areas: Genesee County, Niagara County, Orleans County, the Town of Hamlin, the Town of Concord, and the Village of Springville. Mercy Flight EMS provides compassionate, professional care to the communities we serve.
Mercy Flight EMS is overseen by an Operations Manager who works hard to ensure that all the moving parts occur efficiently. The day to day operations are handled by a Paramedic Crew Chief as an extension of management. In addition to the administrative responsibilities, the Crew Chief’s roles include overall operational support and awareness of the system, providing EMS Liaison to the local Incident Commanders on scenes, and serving as a Paramedic intercept to assist BLS ambulances as needed or to assist other BLS response agencies within the areas we serve.