We staff three helicopters, 24 hours a day, 7 days a week.  Each helicopter crew consists of a Pilot, Paramedic and Nurse.  These aviation and medical professionals are supported by a dedicated team on the ground as well.



All Mercy Flight Pilots are highly skilled and have excellent safety records. 

  • Most have served for many years in the US military. 
  • We look for new pilots to have at least 2500 hours of in-aircraft flight experience, including at least 100 hours at night. 
  • They should have a valid US license and be instrument rated.


Medical Crews

In additional to first-rate pilots, our medical crew members are also top-notch. 

  • Our Flight Paramedics have at least two years of high volume, critical care EMS experience. 
  • We also encourage our paramedics to complete the 80-hour Critical Care Emergency Medical Transport Specialist (CCEMT-P) course developed by the University of Maryland at Baltimore County. This program is designed to teach experienced paramedics how to provide ICU-level medical care to patients while in flight. 
  • Our Flight Nurses come to us with more than 2 years of critical care experience in an Emergency Room (ER), Intensive Care Unit (ICU) or other critical care field. 
  • Both paramedics and nurses are required to maintain current credentials in Cardiopulmonary Resuscitation (CPR), Advanced Cardiac Life Support (ACLS), International Trauma Life Support (ITLS), Pediatric Advanced Life Support (PALS) and Neonatal Resuscitation (NRP). They operate under a strict set of medical protocols and are required to meet continuing medical education requirements.


The Team on the Ground

Our flight teams are supported by a talented group of professionals on the ground. Our dispatch center is staffed 24/7 by Communications Specialists who field, prioritize, dispatch and coordinate incoming flight requests. They are certified by the National Association of Air Medical Communication Specialists (NAACS). 

We are a Part 145, FAA Certified Repair Station and our in-house aircraft mechanics utilize more than 100 years of combined experience to keep our helicopters flight-ready. 

Doug Baker, Mercy Flight President and Founder, leads a small but tireless administrative staff.


Download an employment application here.

Medical Directors

The mission of Mercy Flight wouldn't be a reality without the dedication of our medical directors. These physicians are ready, around the clock, to take the call when necessary. Thank you: Anthony J. Billittier IV - M.D., Kathleen A. Lillis - M.D., Christopher Tanski - M.D., and Joshua J. Lynch, DO, EMT-P.

Board of Directors

There is one more group of individuals who have played a crucial role in the success of Mercy Flight. We can't say enough about our Volunteer Board of Directors: Robert A. Milch M.D. - Chairperson, Eileen Kelchlin - Vice Chairperson, Douglas H. Baker - President, Margaret A. Ferrentino - Executive Vice-President/CFO, James M. Hassett, M.D. - Vice President Medical Affairs, Thomas P. Calpin, Timothy M. Clark, Rev. John R. Gaglione, Christopher D. Ross, Mark C. Schoell, Gregory W. Skibitsky, Kevin G. Von Vreckin, Sister Sheila Marie Walsh R.S.M. and Tim Yaeger.

It is Mercy Flight's objective to:
1. Recruit, hire, train, and promote persons in all job titles without regard to gender, race, color, religion, national origin, handicap, veteran, or marital status.
2. Abide by the equal employment opportunity requirements of the federal and state governments.
3. Administer all personnel actions, including but not limited to: compensation, promotions, benefits, training, and education without regard to gender, race, color, religion, national origin, handicap, veteran, or marital status.
If you are interested in finding out about job openings at Mercy Flight, please contact Jim Wallace, Sr., Director of Human Resources at (716) 626-4100 Ext. 310 or e-mail at jwallace@mercyflight.orgThis e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will hire and promote individuals on the basis of ability, skills, experience, and work related record. Age, race, color, religion, national origin, gender, or disability will have no bearing on employment decisions.