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Mercy Flight

Mercy Flight Air Operations: Commitment to Compassion, Safety, and Community Blog

Mercy Flight Air Operations: Commitment to Compassion, Safety, and Community

At Mercy Flight, our mission to provide life-saving air medical services is powered in part by our dedicated air operations team and state-of-the-art helicopters. Over the years, we've worked tirelessly to ensure that our fleet is fully equipped to respond to critical situations across Western New York, even in the…
Mercy Flight
April 2, 2025
Mercy Flight Ground Operations: Strengthening Our Team and Expanding Our Capabilities Blog

Mercy Flight Ground Operations: Strengthening Our Team and Expanding Our Capabilities

Mercy Flight remains committed to addressing the ongoing challenges within the Emergency Medical Services (EMS) field, including the statewide shortage of EMTs and paramedics. Over the past several years, we’ve focused on enhancing our ground operations, known as Mercy Flight EMS, by investing in the development of our personnel and…
Mercy Flight
March 5, 2025
Katy DeWitt’s Journey: A Story of Strength, Hope, and Mercy Flight’s Life-Saving Care Stories of Hope

Katy DeWitt’s Journey: A Story of Strength, Hope, and Mercy Flight’s Life-Saving Care

In the early hours of January 3, 2016, Katy DeWitt found herself grappling with a variety of emotions. Just 18 weeks into her pregnancy with twin boys, she was navigating a path filled with uncertainty. During the Christmas holiday, Katy and her husband joyfully announced their pregnancy to family and…
Mercy Flight
February 5, 2025
‘We’re still healing’: After a difficult couple of years, Mercy Flight charts a path forward News

‘We’re still healing’: After a difficult couple of years, Mercy Flight charts a path forward

buffalonews.com Jon Harris July 27, 2024 Margaret Ferrentino struggles at first to describe the most difficult stretch in Mercy Flight’s 42-year history. “I don’t even know if there are words,” said Ferrentino, Mercy Flight’s president who has been involved in the nonprofit organization since its inception. There was the hard…
Mercy Flight
July 27, 2023
The Rioch’s Story Stories of Hope

The Rioch’s Story

“I will never forget that day,” said Suzanne Rioch, a retired art/special education teacher. “We were living in Victor at the time, and our house was near a corner. There was a motor vehicle accident involving a truck and a minivan about 500 yards from our house. The minivan occupant…
Mercy Flight
April 14, 2023
Vito’s Story Stories of Hope

Vito’s Story

“I always respected first responders, but since my accident, I have an even deeper admiration for them and what they do.” Support from the community is vital to our operation and our ability to save lives. Without Mercy Flight, Vitorrio “Vito” Muoio and his friend might not have survived a…
Mercy Flight
November 20, 2022
Jack’s Story Stories of Hope

Jack’s Story

“Thank God Mercy Flight was there to take him. I am forever grateful.” “As a mom, all I want for my children is health, happiness, and to find that special someone to share their life with,” said Kim Houseknecht. On April 20, 2021, Kim’s prayers for good health for her…
Mercy Flight
November 21, 2021
Joniel’s Story Stories of Hope

Joniel’s Story

For Amy and Jonathan Rivera and their newborn son Joniel, Mercy Flight was there when minutes mattered. On Tuesday, August 18, 2020, Amy Rivera, in her thirty-fifth week of pregnancy, went into labor and delivered her son Joniel at Olean General Hospital (OGH). Although babies born prematurely may exhibit symptoms…
Mercy Flight
December 3, 2020
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