Mercy EMS provides around the clock care…with around the corner response. Our division headquarters is located in Batavia, NY with operations serving all of Genesee County, Village of Springville, Town of Concord, Niagara County and surrounding areas. Mercy EMS responds to over 6,000 requests of service each year providing compassionate, professional care to the communities we serve.
Mercy EMS is overseen by an Operations Manager who works hard to ensure that all the moving parts occur efficiently. The day to day operations are handled by a Paramedic Crew Chief as an extension of management. In addition to the administrative responsibilities, the Crew Chief’s roles include overall operational support and awareness of the system, providing EMS Liaison to the local Incident Commanders on scenes, and serving as a Paramedic intercept to assist BLS ambulances as needed or to assist other BLS response agencies within the areas we serve.